We’ve all had to do it and probably dreaded it. Hiring a stranger to come to your home to fix your plumbing or washing machine or clean your carpet can be a stressful situation. No one wants a stranger in their home. Who is it? Will he do a good job? Is he honest? These are just a few of the questions that can run through your mind before, during and after the experience.
I’ve been in business since 1989 and have gone into thousands of homes as a stranger to do my work so I feel qualified to help you to do it with minimal stress and worry. The following is a list of things that will enable you to make the experience as painless as possible.
First: Get a referral from a trusted friend, someone whose judgment you respect. If the company is an employee based try to get a referral from someone who’s used the company multiple times. More on that in number three.
Second: Hire local businesses. Look for companies whose addresses are close to home. Yellow page ads often list addresses. Do internet searches that include your city, like Plumbing Companies Oceanside, Carpet Cleaning Carlsbad, etc. Include your city, that way the closest ones come up first on search results. When you hire someone close their travel time and expense are reduced. They save money and may pass some of that on to you. Ask if they will give you a local discount. I have always been willing and so should others. You won’t know until you ask.
Third: Hire a company that is Owner Operated. That means the owner comes to your home and does the work. Who will do a better job? The owner whose name and reputation goes on the job or an employee who’s working for a wage and has been working for the company who knows how long? Maybe he’s even disgruntled with his job or wage. The point is you know much less about an employee than the owner of the business who has much more skin in the game. Also in the first reason, I mentioned getting a referral from someone who’s used the same company multiple times, hopefully for years. The reason is that, if they’re sending out employees, there’s no way to know if you’re getting the same person you’re friend got. That employee may not even be with the company any longer. So it can be hard to relate her experience with what you’ll be getting. With an owner operated business, you’ll always get the owner. This will usually lead to a better experience.
There is more to be said but space and attention span constraints tell me to stop now. Part two will cover, what to say when you call, what to look for on websites and yellow page ads and more.